Every artwork sold by Arteè Room is a one-of-a-kind piece, carefully packed and shipped with tracking from Naples, Italy. This policy explains how returns and refunds work.
Right of withdrawal (EU consumers)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the artwork, without giving any reason (Art. 52 ff., Italian Consumer Code — D.Lgs. 206/2005).
To exercise this right, write to info@arteeroom.com within 14 days of delivery, stating your order number and your intention to return the item.
How to return an artwork
- After contacting us you have 14 further days to ship the artwork back.
- The piece must be returned in its original condition and, where possible, in its original packaging. Please pack it with the same care it arrived with — artworks are fragile.
- Return shipping costs are borne by the customer, unless the item arrived damaged or not as described.
- We recommend a tracked and insured shipping service: the artwork remains your responsibility until it reaches us.
Refunds
Once the returned artwork has been received and checked, we will refund the full purchase price (including standard delivery costs) within 14 days, using the same payment method you used for the purchase (PayPal, card, Google Pay or Apple Pay).
Damaged or incorrect items
If your artwork arrives damaged, photograph the packaging and the piece before any further handling and contact us within 48 hours at info@arteeroom.com. We will arrange a replacement where possible, or a full refund including all shipping costs.
Exclusions
Custom or commissioned works, made to the customer’s specifications, are excluded from the right of withdrawal (Art. 59, Italian Consumer Code), except in case of defects.
Questions? Write to info@arteeroom.com — we usually reply within 24 hours.
Last updated: 25 July 2026